Booking Terms and Conditions:
The individual making the tour reservation must be at least eighteen (18) years of age. By proceeding with a booking, you acknowledge your responsibility to provide accurate and complete information and confirm that you have the authority to accept and consent to the terms outlined in these booking conditions, including responsibility for payment on behalf of all participants. When submitting a booking, kindly provide the following details: the selected tours or tour package programs, the desired start date including day, month, and year, the total number of participants, and the full names of all members of your travel group. If children are included, please specify the number of children and their ages, along with your preferred room type and any additional requirements. In addition, provide your travel details to Chiang Mai, including airline name, flight number, arrival and departure dates and times, or comprehensive information if traveling by bus or other means of transportation. This information is essential for us to finalize your itinerary and ensure seamless transfers between the airport and your hotel. Upon receipt of these details and your formal booking confirmation, we will proceed with hotel reservations in each city according to the proposed itinerary. You will then receive an email invoice for a non-refundable deposit equal to 30% of the total tour cost. Once payment of this deposit has been confirmed, your booking will be officially secured, and you will receive a tour confirmation along with all relevant details via email. The remaining balance may be settled either by transferring funds to our bank account prior to arrival or by paying in cash upon arrival in Thai Baht or any foreign currency, with reference to the prevailing exchange rate at the time. Please note that if the deposit payment is not confirmed by the date specified in the invoice, we reserve the right to cancel the booking without prior notice. We sincerely appreciate your cooperation in providing the required information and confirming your reservation, and should you have any questions, require assistance, or need clarification regarding any aspect of your booking, please do not hesitate to contact us.
Important Note:
Kindly take note that the availability of the proposed hotels will be subject to a limited time frame subsequent to the initial presentation of our proposal. It is important to understand that we cannot assure the availability of these hotels until we have successfully secured the booking subsequent to your acceptance of our proposal. In the event that any alterations transpire in this regard, we will promptly inform you about alternative options and seek your consent before proceeding to finalize the booking. Your satisfaction and comfort are our priorities, and we aim to ensure that any changes align with your preferences and are mutually agreed upon.
Payment Method / Bank Account Information:
In terms of payment methods, we currently only facilitate transactions via bank transfers. We acknowledge that for some individuals, this might pose an inconvenience, and alternative payment methods may be preferred. Regrettably, at present, we do not offer any other payment options beyond bank transfers. Regarding bank accounts, it’s essential to note that while we are a licensed tour operator sanctioned by the Department of Tourism of Thailand, we operate within the legal framework set forth by Thai regulations. However, it’s important to clarify that we are not registered as a corporate entity. Consequently, all financial transactions are conducted solely through direct transfers to the personal bank account of the business owner, rather than a designated company account. We recognize that transferring funds to personal accounts might raise apprehensions for some individuals, who may prefer to transact with a company account for added security. Unfortunately, we must emphasize that this alternative is not available, and transferring funds to a personal bank account remains the sole method of payment we offer. It’s important to be mindful that international bank transfers typically incur transaction fees imposed by financial institutions, for which you will be responsible. Additionally, please consider that the processing time for such transfers usually ranges from 3 to 4 business days for the funds to reflect in our bank account after completion. We appreciate your understanding and cooperation in adhering to our current payment procedures. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us.
Trip Cancellation / Change Travel Date / Deposit Refund Policy:
Please be advised that your trip booking deposit is non-refundable should you decide to cancel your trip, irrespective of the circumstances. Altering your travel dates may impact the availability of hotel reservations. While we will make every effort to reschedule your existing booking with the hotel, it may not always be feasible. If we are unable to secure a postponement and must cancel the reservation, a refund may not be possible. In such instances, if a new booking becomes necessary, you will be liable for any additional costs incurred. Furthermore, if the original hotel room we reserved is unavailable for your revised travel dates, we will inform you prior to making arrangements at an alternative hotel. It will be your responsibility to accept the substitute hotel and cover any associated extra expenses. By proceeding with the booking, you acknowledge and agree to the aforementioned terms, including the non-refundable nature of the deposit and the potential obligation for additional costs in the event of date changes. Your understanding and acceptance of these terms are appreciated.
Refund policy for unused portion of package tours and itinerary change conditions:
Please note that we adhere to a policy of no full or partial refunds for unused or altered components of the package tour, including accommodation, meals, sightseeing tours, or other included services. This policy applies if a traveler decides not to utilize these services or modifies, cancels, or adjusts arrangements once the package tour has commenced. In cases where circumstances beyond our control necessitate changes to the itinerary or the inability to fulfill certain services after the commencement of the package tour, such as due to events like earthquakes, fires, floods, adverse weather conditions, natural disasters, or other force majeure events, we retain the right to implement reasonable modifications to the itinerary. Our utmost effort will be directed towards arranging suitable alternative services whenever feasible. It is important to acknowledge that any additional costs arising from such alterations will be your responsibility. Conversely, any resulting cost savings will be reimbursed to you. Should you choose to decline our alternative service proposal, we are not obligated to provide refunds for fees associated with unfulfilled services. We remain committed to ensuring your travel experience is enjoyable and well-organized. For further information or clarification on our policies, please do not hesitate to reach out to us. Your understanding of these terms is greatly appreciated as we strive to offer a comprehensive and transparent travel arrangement process.
Special Request:
For any specific requests you may have, such as special meals, dietary needs, adjoining rooms, or specific accommodation requirements, we kindly request that you communicate these preferences to us at the time of making your reservation. Your satisfaction is important to us, and we strive to accommodate your individual needs. It’s important to bear in mind that these requests are contingent upon availability and will be confirmed by our team. While we make every effort to fulfill your requests, certain factors beyond our control may impact their feasibility. Your comfort and enjoyment are our primary concern, and we appreciate your understanding as we work diligently to ensure your preferences are met to the best of our abilities. Should you have any further inquiries or require assistance, please feel free to reach out to us. We look forward to creating a tailored and memorable experience for you.
Optional Activities:
Activities that are offered as optional and are not covered by the tour price are considered separate from the tour package and its associated contract. It’s important to understand that any support or guidance provided by our tour guides or other activity providers in facilitating these optional activities does not render us liable for these activities in any capacity. Please acknowledge that any arrangements made for optional activities do not establish a contractual obligation between us and these activities. The contractual arrangement for the provision of such optional activities rests solely between you, the participant, and the respective activity provider. We encourage you to exercise your discretion and make informed decisions when partaking in optional activities. While our team is here to assist and facilitate, we want to ensure clarity regarding the independent nature of these activities and the related agreements. If you have any further questions or need clarification, please don’t hesitate to get in touch. Your safety and satisfaction remain our foremost concern.
Liability:
Mae Hong Son Holidays holds no liability for damages, expenses, losses, or claims that arise due to the actions or oversights of any client. Additionally, we are not responsible for any unforeseen or unavoidable actions or failures of third parties unrelated to the provision of services integral to our tours. This includes events beyond our control, commonly referred to as force majeure. Furthermore, we do not accept responsibility for any instances of loss, theft, or damage to the belongings or personal effects of clients while engaged in our tours. It’s imperative to note that clients participate at their own risk. We emphasize transparency and are committed to ensuring your safety and enjoyment during your travels. Should you have further inquiries or require clarification, please feel free to communicate with us. Your well-being and contentment are paramount to us.
Travel Accident Insurance:
Our comprehensive services encompass travel accident insurance, aligning with the guidelines set forth by the Department of Tourism of Thailand. As stipulated by these regulations, it is mandatory for every tourist availing the services of a travel company in Thailand to be provided with travel accident insurance by that respective travel company. In the event that you book a tour or opt for our car rental services, we kindly request that you furnish us with a detailed name list and individual particulars of all passengers. These particulars should include the first name, last name, date of birth, age, gender, passport number and nationality of each passenger. Rest assured, we facilitate this process seamlessly and at no additional expense. Subsequently, we will transmit the complete name list of all passengers to the designated insurance company. This step ensures that you and your fellow travelers are covered by the requisite travel accident insurance, enhancing your peace of mind and security throughout your journey. For further inquiries or if you require any assistance in providing the necessary passenger information, please feel free to reach out to us. We are committed to upholding the highest standards of safety and ensuring that your travel experience is not only enjoyable but also safeguarded by appropriate measures.
Privacy Policy:
By utilizing our services, you acknowledge and provide consent for us to share and disclose any necessary personal information as required. This information may encompass details such as your name, surname, gender, and nationality, and it may be shared with other relevant service providers associated with your travel arrangements. This disclosure is vital for various purposes, such as hotel bookings, arranging activities or services at your request, and facilitating travel accident insurance coverage, among other potential needs. Please be assured that we exercise due diligence and prudence when disclosing your personal information. We prioritize safeguarding your privacy and will only share such details when it is deemed necessary and relevant for the seamless provision of your travel-related services. We value your trust and prioritize the responsible handling of your personal information. If you have any queries, concerns, or would like further clarification regarding our data sharing practices, please feel free to contact us. We are committed to ensuring that your personal information is treated with the utmost care and respect throughout your travel experience.