Terms and Conditions

Booking Terms and Conditions:
To make a booking, you must be at least eighteen years old. By proceeding with a booking, you acknowledge the obligation to provide accurate and comprehensive information. Furthermore, you confirm that you possess the requisite authority to accept and consent to the terms outlined in these booking conditions. This includes the responsibility for payment on behalf of all participants involved. When making a booking, please furnish us with the following details: the chosen tours or package tour programs, desired start date (including day, month, and year), total number of participants, full names of all participants, preferred room type, any additional requirements, flight details (airline name, flight number, arrival and departure dates and times), or comprehensive travel details if traveling by bus or other modes of transportation. Upon receiving this complete information and confirming your booking, we will proceed to secure hotel accommodations in each city as proposed. Simultaneously, we will send an email and an invoice indicating a non-refundable deposit amounting to 30% of the total cost. Upon the successful receipt of your payment confirmation, we will proceed to confirm your booking. Subsequently, a tour booking confirmation and other essential details will be shared with you via email. The outstanding balance can be settled upon your arrival, payable in Thai Baht or your chosen foreign currency. In the case of foreign currency payment, kindly reference the prevailing Thai Baht exchange rate at that time. Please note that if the deposit payment is not confirmed by the specified date as indicated in the invoice, we reserve the right to cancel the booking without prior notice. We are committed to facilitating a seamless booking process and ensuring a rewarding travel experience. If you have any questions or require further assistance, please do not hesitate to get in touch. Your satisfaction and enjoyment are of paramount importance to us.

Important Note:
Kindly take note that the availability of the proposed hotels will be subject to a limited time frame subsequent to the initial presentation of our proposal. It is important to understand that we cannot assure the availability of these hotels until we have successfully secured the booking subsequent to your acceptance of our proposal. In the event that any alterations transpire in this regard, we will promptly inform you about alternative options and seek your consent before proceeding to finalize the booking. Your satisfaction and comfort are our priorities, and we aim to ensure that any changes align with your preferences and are mutually agreed upon.

Choose Your Own Hotel:
While all the tour packages showcased on our website encompass accommodation, we understand that you may have preferences for different hotels. Should you desire to lodge at a hotel distinct from the ones featured in the tour package, kindly share with us the chosen tour package and specify the hotel name for each city, your preferred room type, the quantity of rooms required, and any additional specifications you may have. Upon receiving your particulars, we will proceed to assess the availability of the requested hotel rooms and ascertain the feasibility of accommodating any other specific requirements you might have. It is important to note that modifications such as changing hotels, adjusting the number of rooms, or introducing other requisites could lead to a revision in the tour package price. This adjustment would be contingent upon the pricing of the selected rooms and additional services at the chosen hotel. Rest assured, prior to confirming any hotel reservations or additional services, we will promptly communicate to you any changes in the tour package price resulting from your requests. This transparent approach ensures that you are well-informed and enables you to make an informed decision before finalizing any adjustments to your booking.

Tours Exclude Accommodation:
If your preference involves exclusively availing our tour services, encompassing transportation to various attractions, provision of knowledgeable tour guides, inclusive lunches, and admission fees to the attractions, and you opt not to utilize the accommodation provided in the tour package, you have the flexibility to secure your own lodging arrangements. This can be achieved in conjunction with any of the tour packages highlighted on our website. To proceed with this arrangement, kindly specify the name of the desired tour package and any additional requisites you may have. We will then promptly provide you with the pricing details for the chosen tour package, exclusive of accommodation charges. This approach ensures a seamless experience, granting you the freedom to handle your lodging arrangements while seamlessly enjoying the comprehensive tour services we offer.

Payment Method:
We exclusively accept payments via bank transfer for your convenience. Once your tour booking is confirmed, we will promptly dispatch an email containing an invoice for an initial deposit, amounting to 30% of the total cost. This communication will also encompass detailed instructions concerning our bank account information. Upon completing the transfer, kindly furnish us with the pertinent transfer details via email. Once the transferred funds are successfully processed and reflected in our bank account, we will expediently dispatch a PDF-format receipt to your email address. The remaining balance can be settled in two ways: you may opt to make a prior bank transfer or choose to settle the balance in cash upon your arrival. For international bank transfers, it’s important to acknowledge that the bank will levy a transaction fee, which falls under your full responsibility. Additionally, please note that there might be a processing duration of approximately 2-3 business days for the funds to be credited to our bank account following the completion of the transfer. We remain dedicated to providing a streamlined payment process and ensuring your tour experience is seamless and enjoyable. Should you have any inquiries or require further assistance, please feel free to reach out to us. We anticipate the opportunity to contribute to your upcoming travel adventure.

Trip Cancellation / Change Travel Date / Deposit Refund Policy:
Please note: Your trip deposit is non-refundable, regardless of the reason for cancellation. Changing your travel dates may impact your hotel reservations. We will do our best to postpone your existing booking with the hotel, but if this is not possible and we need to cancel the reservation, we may not be able to get a refund. In this case, if a new booking is necessary, you will be responsible for any additional costs associated with it. Additionally, if the hotel room we originally booked is no longer available during your new travel dates, we will notify you before booking a room at another hotel. You will need to accept the alternate hotel and any associated additional costs. By proceeding with the booking, you acknowledge and accept the terms mentioned above. This includes the non-refundable nature of the deposit and the potential responsibility for additional costs in the event of date changes.

Refund policy for unused portion of package tours and itinerary change conditions:
Please note that we adhere to a policy of no full or partial refunds for unused or altered components of the package tour, including accommodation, meals, sightseeing tours, or other included services. This policy applies if a traveler decides not to utilize these services or modifies, cancels, or adjusts arrangements once the package tour has commenced. In cases where circumstances beyond our control necessitate changes to the itinerary or the inability to fulfill certain services after the commencement of the package tour, such as due to events like earthquakes, fires, floods, adverse weather conditions, natural disasters, or other force majeure events, we retain the right to implement reasonable modifications to the itinerary. Our utmost effort will be directed towards arranging suitable alternative services whenever feasible. It is important to acknowledge that any additional costs arising from such alterations will be your responsibility. Conversely, any resulting cost savings will be reimbursed to you. Should you choose to decline our alternative service proposal, we are not obligated to provide refunds for fees associated with unfulfilled services. We remain committed to ensuring your travel experience is enjoyable and well-organized. For further information or clarification on our policies, please do not hesitate to reach out to us. Your understanding of these terms is greatly appreciated as we strive to offer a comprehensive and transparent travel arrangement process.

Children’s Policy:
We welcome children under three years of age to stay free of charge. Typically, accommodations are arranged on the basis of sharing existing beds within an adult’s room. Should an additional bed be required, kindly inform us during the booking process, as this may involve supplementary costs. For children aged three to six years, a charge equivalent to 50% of the adult price applies when sharing a room with an extra bed in an adult’s room. Similarly, children between the ages of six and eleven will incur a charge of 70% of the adult price when sharing a room with an extra bed in an adult’s room. It is important to note that children aged twelve and above will be subject to the adult price. Your family’s comfort and convenience are essential to us, and we strive to provide a comprehensive pricing structure that caters to your specific needs. If you require any further clarification or have additional inquiries, please don’t hesitate to contact us. We are committed to ensuring that your family’s experience with us is both enjoyable and well-suited to your preferences.

Our thoughtfully designed tour packages encompass breakfast and lunch, ensuring your essential meals are taken care of. However, dinner is intentionally excluded from our offerings to grant you the opportunity for personal time. We encourage you to venture out and immerse yourself in the local ambiance during the evening hours. This allows you the freedom to discover the distinctive local lifestyle, indulge in a range of native delicacies, or relish your preferred dishes at your leisure in each city you overnight. To facilitate your exploration of the vibrant night scenes, we provide a nightly shuttle service from your hotel to various nightlife attractions. These attractions could encompass bustling shopping districts, captivating walking streets, and enticing restaurants. Should you wish to avail of this service, we kindly request you to schedule your preferences and inform your tour guide about your daily requirements. Our intention is to offer you a well-rounded experience, balancing guided tours with your independent exploration. This flexibility enables you to tailor your evenings according to your tastes and interests. For further details or to discuss your preferences, please don’t hesitate to communicate with us. We are committed to ensuring that your journey is enriched with authentic experiences and cherished memories.

Special Request:
For any specific requests you may have, such as special meals, dietary needs, adjoining rooms, or specific accommodation requirements, we kindly request that you communicate these preferences to us at the time of making your reservation. Your satisfaction is important to us, and we strive to accommodate your individual needs. It’s important to bear in mind that these requests are contingent upon availability and will be confirmed by our team. While we make every effort to fulfill your requests, certain factors beyond our control may impact their feasibility. Your comfort and enjoyment are our primary concern, and we appreciate your understanding as we work diligently to ensure your preferences are met to the best of our abilities. Should you have any further inquiries or require assistance, please feel free to reach out to us. We look forward to creating a tailored and memorable experience for you.

Optional Activities:
Activities that are offered as optional and are not covered by the tour price are considered separate from the tour package and its associated contract. It’s important to understand that any support or guidance provided by our tour guides or other activity providers in facilitating these optional activities does not render us liable for these activities in any capacity. Please acknowledge that any arrangements made for optional activities do not establish a contractual obligation between us and these activities. The contractual arrangement for the provision of such optional activities rests solely between you, the participant, and the respective activity provider. We encourage you to exercise your discretion and make informed decisions when partaking in optional activities. While our team is here to assist and facilitate, we want to ensure clarity regarding the independent nature of these activities and the related agreements. If you have any further questions or need clarification, please don’t hesitate to get in touch. Your safety and satisfaction remain our foremost concern.

Mae Hong Son Holidays holds no liability for damages, expenses, losses, or claims that arise due to the actions or oversights of any client. Additionally, we are not responsible for any unforeseen or unavoidable actions or failures of third parties unrelated to the provision of services integral to our tours. This includes events beyond our control, commonly referred to as force majeure. Furthermore, we do not accept responsibility for any instances of loss, theft, or damage to the belongings or personal effects of clients while engaged in our tours. It’s imperative to note that clients participate at their own risk. We emphasize transparency and are committed to ensuring your safety and enjoyment during your travels. Should you have further inquiries or require clarification, please feel free to communicate with us. Your well-being and contentment are paramount to us.

Travel Accident Insurance:
Our comprehensive services encompass travel accident insurance, aligning with the guidelines set forth by the Department of Tourism of Thailand. As stipulated by these regulations, it is mandatory for every tourist availing the services of a travel company in Thailand to be provided with travel accident insurance by that respective travel company. In the event that you book a tour or opt for our car rental services, we kindly request that you furnish us with a detailed name list and individual particulars of all passengers. These particulars should include the first name, last name, date of birth, age, gender, and nationality of each passenger. Rest assured, we facilitate this process seamlessly and at no additional expense. Subsequently, we will transmit the complete name list of all passengers to the designated insurance company. This step ensures that you and your fellow travelers are covered by the requisite travel accident insurance, enhancing your peace of mind and security throughout your journey. For further inquiries or if you require any assistance in providing the necessary passenger information, please feel free to reach out to us. We are committed to upholding the highest standards of safety and ensuring that your travel experience is not only enjoyable but also safeguarded by appropriate measures.

Privacy Policy:
By utilizing our services, you acknowledge and provide consent for us to share and disclose any necessary personal information as required. This information may encompass details such as your name, surname, gender, and nationality, and it may be shared with other relevant service providers associated with your travel arrangements. This disclosure is vital for various purposes, such as hotel bookings, arranging activities or services at your request, and facilitating travel accident insurance coverage, among other potential needs. Please be assured that we exercise due diligence and prudence when disclosing your personal information. We prioritize safeguarding your privacy and will only share such details when it is deemed necessary and relevant for the seamless provision of your travel-related services. We value your trust and prioritize the responsible handling of your personal information. If you have any queries, concerns, or would like further clarification regarding our data sharing practices, please feel free to contact us. We are committed to ensuring that your personal information is treated with the utmost care and respect throughout your travel experience.

Photos and Marketing:
Mae Hong Son Holidays maintains the right to utilize any photographs and videos captured during our tours for marketing or other promotional purposes. By participating in our tours, the client grants explicit consent for the aforementioned use of visual material. Additionally, the client acknowledges and agrees that Mae Hong Son Holidays shall retain copyright ownership over these photos and videos, whether they are taken during the tours or utilized in our promotional materials. In circumstances where it is deemed necessary, the client hereby assigns the copyright of these photos and videos to Mae Hong Son Holidays. We wish to emphasize that this clause is in line with our standard procedures for marketing and promotional activities. However, if the client prefers to abstain from granting such permissions, kindly notify us prior to your departure, and we will fully respect your decision. Your satisfaction and comfort are paramount to us. Should you have any questions, concerns, or wish to discuss this further, please don’t hesitate to reach out to us. We are dedicated to ensuring your experience with Mae Hong Son Holidays aligns with your preferences and expectations.

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