Booking Terms and Conditions:
You must be at least 18 years of age to make a booking. You agree to provide full, complete, and accurate information to us and you warrant that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions, including payment responsibility for all travel companions. After we have received confirmation of your booking, we will send you an email and invoice for a non-refundable deposit of 20% of the total amount. As soon as we receive confirmation of payment, we will confirm your booking and send you a tour booking confirmation and other details by email. The remaining balance can be paid on arrival in Thai Baht. Once you have received your booking confirmation, it is your responsibility to check that the information and booking details, including the spelling of all travel companion names, as stated on your invoice, are correct. Should there be any corrections, please inform us immediately.

Refund policy for unused portion of package tours and itinerary change conditions:
No full or partial refund will be made with respect to all arrangements for accommodation, meals, sightseeing tours, or other services that are included in the package tour but not used by the traveler, or if the traveler alters, cancels, or changes such arrangements after the start of the package tour. If, after the package tour has departed, any services in the itinerary cannot be fulfilled or any changes to the itinerary are necessitated for any reason beyond our control, such as earthquake, fire, flood, weather conditions, natural disasters, or other force majeure, we reserve the right to make reasonable changes to the itinerary, but will endeavor where possible to arrange for the provision of a comparable alternative service. Any additional expenses resulting from such changes will be payable by you, and any resulting savings will be refunded to you. If you decline our alternative service offer, we are not obligated to refund any fees you paid in respect of unfulfilled services.

Special Request:
Any special requests, such as special meals, dietary requirements, adjoining rooms, accommodation requirements, etc. Must be informed to us when making a reservation. However, please note that requests are subject to availability and confirmation by us.

Traveling with Children:
If the Client is traveling with young children, it is important to note that child seats are not available. Free accommodation stays for children are generally based on sharing existing beds in the room. If the Client requires a separate bed, must advise us at the time of booking, as there is a corresponding charge added to the booking.

Optional Activities:
Optional activities not included in the tour price do not form part of the tour or contract. You accept that any assistance provided by your tour guides or other activity provider in arranging optional activities does not make us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.

Liability:
Mae Hong Son Holidays are not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any client; the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the tours, or a force mature event. Mae Hong Son Holidays shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a tour.

Travel Accident Insurance:
As all our services cover travel accident insurance and according to the regulations of the Department of Tourism of Thailand, every tourist who travels to Thailand by using services of a travel company is required to be provided travel accident insurance by that travel company. Therefore, in case of booking a tour or car rental with us, please send us a copy of passports of all passengers to our email; we will send the complete list of passengers to the insurance company, free of charge.

Privacy policy:
You agree and consent to us to disclose any personal information requested from you, such as name, surname, gender and nationality, that may be disclosed to other service providers related to your traveling. For example, it is used for hotel booking or for providing activities or services you request us for reservation or even for providing travel accident insurance etc. However, we will be careful and cautious in disclosing your personal information in every case requested.

Photos and Marketing:
Mae Hong Son Holidays reserves the right to use any photos and videos taken during the tours for use in marketing or any other advertising material, and the client hereby consents to such use. The client further agrees that Mae Hong Son Holidays shall retain copyright over any such photos and videos taken during the tours and/or used in its brochures, and to the extent necessary, the client hereby assigns copyright to such photos and/or videos to Mae Hong Son Holidays. If the client wishes not to do so, please inform us before your departure and we will respect your wish.

Scroll to Top